RAID Controller Module Board Identifier Cannot Be Determined

What Caused the Problem?

The RAID controller module listed in the Details area cannot determine the board identifier for the alternate RAID controller module in this storage array. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.

Caution: Electrostatic discharge can damage sensitive components. Always use proper antistatic protection when handling components. Touching components without using a proper ground may damage the equipment.

Important Notes

This problem can occur due to an error in the RAID controller module that reported the problem, the alternate RAID controller module, the midplane of the enclosure itself, or other reasons. Due to the many possible scenarios, you should contact your technical support representative to help you fix this problem.
The following events will occur until this problem is fixed:
- The storage array will be in a Needs Attention condition.
- A Critical Event will be logged resulting in an Event Notification, if configured.

Recovery Steps

1	Select the Advanced >> Troubleshooting >> Support Data >> Collect menu option from the Array Management Window (AMW), and take the appropriate steps to save the support data to a .zip file.
2	Contact your technical support representative and indicate that a "RAID Controller Module Model or Submodel Identifier Cannot Be Determined" problem is being reported. The support representative will have you send the file you saved and wait for further instruction.