Caution: Electrostatic discharge can damage sensitive components. Always use proper antistatic protection when handling components. Touching components without using a proper ground may damage equipment.A battery was inserted into a storage array that is configured to operate without batteries. The Recovery Guru Details area provides specific information you will need as you follow the Recovery Steps.
Caution: Electrostatic discharge can damage sensitive components. Always use proper antistatic protection when handling components. Touching components without using a proper ground may damage equipment.
The RAID controller modules in this storage array CANNOT be configured to operate with batteries. If you require batteries to preserve cached data in this storage array, contact your technical support representative.
Refer to the 'Component requiring service' field in the Details area to determine which Recovery Steps you need to complete.
| If... | Then... |
| The component requiring service is the battery | Go to "Recovery Steps for a Directly-Accessible Battery." |
| The component requiring service is the RAID controller module that contains the battery | Go to "Recovery Steps for a Battery Inside a RAID Controller Module." |
| 1 | Remove the affected battery. Note: The Service Action Allowed status in the Details area is always NO for this problem because the component is not yet expired or failed. In this situation, it is acceptable to remove the component even though the Service Action Allowed is NO. |
| 2 | Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative. |
| If... | Then... |
| Your storage array has one RAID controller module | Go to "Procedure for Storage Arrays with One RAID Controller Module." |
| Your storage array has two RAID controller modules | Go to "Procedure for Storage Arrays with Two RAID Controller Modules." |
| 1 | Stop all I/O from all hosts to this storage array.
When the Cache Active LED on the RAID controller module is no longer active
(up to 5 minutes), proceed to step 2.
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| 2 | Click the Save As button in the Recovery Guru dialog to save the remaining steps to a file. These steps may no longer be accessible from the Recovery Guru dialog after you complete step 3. |
| 3 | Remove the RAID controller module module that contains the affected battery. |
| 4 | Remove the battery.
Refer to your hardware documentation for the battery removal procedure. |
| 5 | Insert the RAID controller module module securely into place. After the RAID controller module appears in the Physical View of the AMW, go to step 6. |
| 6 | Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative. |
| 1 | If there are any hosts connected to this storage array that are NOT running a host-based, multi-path failover driver, stop I/O to the storage array from each of these hosts. | ||||||
| 2 | Place the affected RAID controller module offline.
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| 3 | Click the Save As button in the Recovery Guru dialog to save the remaining steps to a file. These steps may no longer be accessible from the Recovery Guru dialog after you complete step 4. | ||||||
| 4 | Click the Recheck button to rerun the Recovery Guru.
There should be an Offline RAID Controller Module problem reported in the Summary area. |
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| 5 | Follow the Offline RAID Controller Module Recovery Steps, until you have removed the RAID controller module. After you have removed the RAID controller module, do not continue with the Offline RAID Controller Module Recovery steps until you are instructed to do so later in this procedure. | ||||||
| 6 | Remove the affected battery from
the RAID controller module module.
Refer to your hardware documentation for the battery removal procedure. |
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| 7 | Complete the remaining Offline RAID Controller Module Recovery Steps. |