in the The following reference provides more information about events with a critical priority, shown with this icon in the
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Critical Event Type and Sense Key/ASC/ASCQ |
Description/Action |
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Event 1001 - Channel failed Sense key/ASC/ASCQ: 6/3F/C3 |
Description: The Action: Select Recovery Guru to obtain the "Failed Physical Disk |
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Event 1010 - Impending physical disk failure (PFA) detected Sense key/ASC/ASCQ: 6/5D/80 |
Description: A physical disk has reported that a failure prediction threshold has been exceeded. This indicates that the physical disk might fail within 24 hours. Action: Select Recovery Guru to obtain the "Impending Physical Disk Failure" recovery procedure. |
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Event 1207 - Sense key/ASC/ASCQ: None |
Description: Invalid characters have been detected in the Fibre Channel signal. Possible causes for the error are a degraded laser in a Gigabit Interface Converter (GBIC), Small Form-factor Pluggable (SFP) transceiver, or Media Interface Adapter (MIA); damaged or faulty Fibre channel cables; or poor cable connections between components on the loop. Action: In the main |
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Event 1208 - Data rate negotiation failed Sense key/ASC/ASCQ: None |
Description: The RAID controller module cannot auto-negotiate the transfer link rates. The RAID controller module considers the link to be down until negotiation is attempted at RAID controller module start-of-day or when a signal is detected after a loss of signal. Action: Select Recovery Guru to obtain the "Data Rate Negotiation Failed" recovery procedure, and follow the instructions to correct the failure. |
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Event 1209 - Physical Disk channel set to Sense key/ASC/ASCQ: None |
Description: A Action: Select Recovery Guru to obtain the "Degraded Physical Disk Channel" recovery procedure, and follow the instructions to correct the failure. |
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Event 120A - SFP failed Sense key/ASC/ASCQ: None |
Description: The SFP on an E6000-class RAID controller module failed. Action: Select Recovery Guru to obtain the "Failed GBIC/SFP" recovery procedure. |
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Event 150E - RAID Controller Module loopback diagnostics failed Sense key/ASC/ASCQ: None |
Description: The RAID controller module cannot initialize the physical disk-side Fibre Channel loops. Diagnostics have been run identifying a RAID controller module problem, and the RAID controller module has been placed offline. This event only occurs on certain RAID controller module models. Action: Select Recovery Guru to obtain the "Offline RAID Controller Module" recovery procedure. Use this procedure to replace the RAID controller module. |
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Event 150F - Channel miswire Sense key/ASC/ASCQ: None |
Description: Two or more physical disk channels are connected to the same Fibre Channel loop, which can cause the Action: Select Recovery Guru to obtain the "Channel Miswire" recovery procedure. |
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Event 1510 - Sense key/ASC/ASCQ: None |
Description: Two EMM modules in the same expansion enclosure are connected to the same Fibre Channel loop. A level of Action: Select Recovery Guru to obtain the "EMM Module Miswire" recovery procedure. |
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Event 1513 - Individual physical disk - degraded path Sense key/ASC/ASCQ: None |
Description: The specified physical disk channel is experiencing intermittent errors along the path to a single physical disk or to several physical disks. Action: Select Recovery Guru to obtain the "Individual Physical Disk - Degraded Path" recovery procedure, and follow the instructions to recover from this failure. |
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Event 1515 - Physical Disk channel hardware failed Sense key/ASC/ASCQ: None |
Description: A physical disk channel has failed on a RAID controller module.
Action: Select Recovery Guru to obtain the "Failed Physical Disk Channel on RAID Controller Module" recovery procedure, and follow the instructions to recover from this failure. |
| Event 151A - Optical link speed detection failure
Sense key/ASC/ASCQ: None |
Description: The automatic negotiation for the data rate on the specified port has failed. The port is not operational and does not transfer any data. Action: Select Recovery Guru to obtain the "Data Rate Negotiation Failed" recovery procedure, and follow the instructions to recover from this failure. |
| Event 151E - RAID Controller Module miswire for physical disk channel occurred
Sense key/ASC/ASCQ: None |
Description: Both EMM modules in the expansion enclosure are connected to the same RAID controller module. The alternate RAID controller module is not able to access the data on the expansion enclosure if the connected RAID controller module fails. Action: Select Recovery Guru to obtain the "RAID Controller Module Miswire" recovery procedure, and follow the instructions to recover from this failure. |
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Event 1600 - Uncertified physical disk detected Sense key/ASC/ASCQ: None |
Description: An uncertified physical disk has been inserted into the storage array, indicated by the word "uncertified" next to the physical disk status. Action: Select Recovery Guru to obtain the "Uncertified Physical Disk" recovery procedure, and follow the instructions to recover from this failure. |
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Event 1601 - Reserved blocks on ATA physical disks cannot be discovered Sense key/ASC/ASCQ: None |
Description: Reserved blocks on the ATA physical disks are not recognized. Action: Contact Customer and Technical Support for instructions on recovering from this event. |
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Event 200A - Data/consistency mismatch detected on Sense key/ASC/ASCQ: None |
Description: A Action: Select an application-specific tool (if available) to verify the correctness of the virtual disk's data. If no such tool is available or if problems with the user data are reported, restore the entire virtual disk contents from the most recent backup if it is critical data. |
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Event 202E - Read physical disk error during interrupted write Sense key/ASC/ASCQ: 3/11/8A |
Description: A media error has occurred on a read operation during interrupted write processing. Action: Select Recovery Guru to obtain the "Unrecovered Interrupted Write" recovery procedure. Contact Customer and Technical Support to complete this procedure. |
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Event 2109 - RAID Controller Module cache not enabled - cache sizes do not match Sense key/ASC/ASCQ: 6/A1/00 |
Description: The RAID controller module does not allow mirroring to be enabled if the alternate RAID controller module's cache size is different. Action: Ensure that both RAID controller modules have the same cache size. Contact Customer and Technical Support for instructions on recovering from this failure. |
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Event 210C - RAID Controller Module cache battery failed Sense key/ASC/ASCQ: 6/0C/80 |
Description: The RAID controller module has detected that the battery is not physically present, is fully discharged, or has reached its expiration date. Action: Select Recovery Guru to obtain the "Failed Battery Module" recovery procedure. |
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Event 210E - RAID Controller Module Sense key/ASC/ASCQ: 6/0C/81 |
Description: Recovery from a data cache error was unsuccessful. User data might have been lost. Action: Contact Customer and Technical Support for instructions on recovering from this failure. |
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Event 2110 - RAID Controller Module cache memory initialization failed Sense key/ASC/ASCQ: 6/40/81 |
Description: The RAID controller module has detected the failure of an internal RAID controller module component ( Action: Contact Customer and Technical Support for instructions on recovering from this failure. |
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Event 2113 - RAID Controller Module cache battery nearing expiration Sense key/ASC/ASCQ: 6/3F/D9 |
Description: The cache battery is within the specified number of weeks before failing. Action: Select Recovery Guru to obtain the "Battery Nearing Expiration" recovery procedure. |
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Event 211B - Batteries present but Sense key/ASC/ASCQ: None |
Description: A battery is present in the storage array, but the NVSRAM is set to not include batteries. Action: Contact Customer and Technical Support for instructions on recovering from this event. |
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Event 2229 - Physical Disk failed by RAID controller module Sense key/ASC/ASCQ: None |
Description: The RAID controller module has failed a physical disk because of a problem with the physical disk. Action: Select Recovery Guru to obtain the "Failed Physical Disk SCSI Channel" recovery procedure, and follow the instructions to correct the failure. |
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Event 222D - Physical Disk manually failed Sense key/ASC/ASCQ: 6/3F/87 |
Description: The physical disk was manually failed by a user. Action: Select Recovery Guru to obtain the recovery procedure, and follow the instructions to correct the failure. |
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Event 2247 - Data lost on virtual disk during unrecovered interrupted write Sense key/ASC/ASCQ: 6/3F/EB |
Description: An error has occurred during interrupted write processing during the start-of-day routine causing the virtual disk to transition to the Failed state. Action: Select Recovery Guru to obtain the "Unrecovered Interrupted Write" recovery procedure. Contact Customer and Technical Support to complete this procedure. |
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Event 2248 - Physical Disk failed - write failure Sense key/ASC/ASCQ: 6/3F/80 |
Description: The physical disk failed a write command that was written to it. The physical disk is marked as failed. Action: Select Recovery Guru to obtain the recovery procedure, and follow the instructions to correct the failure. |
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Event 2249 - Physical Disk capacity less than minimum Sense key/ASC/ASCQ: 6/3F/8B |
Description: During physical disk replacement, the capacity of the physical disk is not large enough to support all the virtual disks that must be reconstructed on it. Action: Replace the physical disk with a larger capacity physical disk. |
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Event 224A - Physical Disk has wrong block size Sense key/ASC/ASCQ: 6/3F/8C |
Description: The physical disk's block size does not match that of the other physical disks in the virtual disk. The physical disk will be marked failed. Action: Select Recovery Guru to obtain the recovery procedure, and follow the instructions to correct the failure. |
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Event 224B - Physical Disk failed - initialization failure Sense key/ASC/ASCQ: 6/3F/86 |
Description: The physical disk failed either a Format Unit command or a Write operation (issued when a virtual disk was Action: Select Recovery Guru to obtain the recovery procedure, and follow the instructions to correct the failure. |
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Event 224D - Physical Disk failed - no response at start of day Sense key/ASC/ASCQ: 6/3F/85 |
Description: The physical disk failed a Read Capacity or Read command during the start-of-day routine. The RAID controller module was unable to read the configuration information stored on it. The physical disk is marked as failed. Action: Select Recovery Guru to obtain the recovery procedure, and follow the instructions to correct the failure. |
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Event 224E - Physical Disk failed - initialization/ Sense key/ASC/ASCQ: 6/3F/82 |
Description: The previously failed physical disk was marked as failed because either the physical disk failed a Format Unit command issued to it, or the reconstruction on the physical disk failed due to the RAID controller module being unable to restore it; for example, an error occurred on another physical disk required for reconstruction. Action: Select Recovery Guru to obtain the recovery procedure, and follow the instructions to correct the failure. |
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Event 2250 - Virtual Disk failure (3F E0) Sense key/ASC/ASCQ: 6/3F/E0 |
Description: The RAID controller module has marked the virtual disk as failed. User data, redundancy (consistency), or both can no longer be maintained to ensure availability. The most likely cause is the failure of a single physical disk in non-redundant configurations or a second physical disk in a configuration protected by one physical disk. Action: Select Recovery Guru to obtain the "Failed Virtual Disk - Physical Disk Failure" recovery procedure. |
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Event 2251 - Physical Disk failed - reconstruction failure Sense key/ASC/ASCQ: 6/3F/8E |
Description: A physical disk failed due to a reconstruction failure during the start-of-day routine. Action: Select Recovery Guru to obtain the recovery procedure, and follow the instructions to correct the failure. |
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Event 2252 - Physical Disk marked offline during interrupted write Sense key/ASC/ASCQ: 6/3F/98 |
Description: An error has occurred during interrupted write processing, causing the virtual disk to be as marked failed. Physical Disks in the Action: Select Recovery Guru to obtain the "Unrecovered Interrupted Write" recovery procedure. Contact Customer and Technical Support to complete this procedure. |
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Event 2260 - Uncertified d rive Sense key/ASC/ASCQ: None. |
Description: A physical disk in the storage array is uncertified. Action: Select Recovery Guru to obtain the "Uncertified Physical Disk" recovery procedure. |
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Event 2602 - Automatic RAID controller module Sense key/ASC/ASCQ: 02/04/81 |
Description: The versions of firmware on the redundant RAID controller modules are not the same because the automatic RAID controller module firmware synchronization failed. RAID Controller Modules with an incompatible version of firmware might cause unexpected results. Action: Contact Customer and Technical Support for instructions on recovering from this failure. |
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Event 2801 - Storage array running on UPS battery Sense key/ASC/ASCQ: 6/3F/C8 |
Description: The Action: Select Recovery Guru to obtain the "Lost AC Power" recovery procedure. |
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Event 2803 - UPS battery - two minutes to failure Sense key/ASC/ASCQ: 6/3F/C9 |
Description: The uninterruptible power supply (UPS) has indicated that its standby power source is nearing depletion. Action: Take actions to stop I/O activity to the RAID controller module. Normally, the RAID controller module changes from a write-back caching mode to a write-through mode. |
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Event 2804 - UPS battery failure Sense key/ASC/ASCQ: None |
Description: The battery on the UPS failed. Action: Take actions to stop I/O activity to the RAID controller module before this error occurs. Once this error occurs, the storage array will be disabled until power is restored. |
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Event 2807 - EMM module failed Sense key/ASC/ASCQ: None |
Description: An environmental services module (EMM) module has failed. Action: Select Recovery Guru to obtain the "Failed EMM Module" recovery procedure. |
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Event 2808 - Enclosure ID not unique Sense key/ASC/ASCQ: 6/98/01 |
Description: The RAID controller module has determined that there are multiple expansion enclosures with the same ID selected. Ensure that each expansion enclosure has a unique ID setting. Action: Select Recovery Guru to obtain the "Enclosure ID Conflict" recovery procedure. |
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Event 280A - RAID Controller Module enclosure component missing Sense key/ASC/ASCQ: 6/3F/C7 |
Description: A component other than a RAID controller module is missing in the RAID controller module enclosure (for example, fan, Gigabit Interface Converter [GBIC] or Small Form-factor Pluggable [SFP] transceiver, power supply, or battery). The FRU code indicates the faulty component. Action: Select Recovery Guru to obtain the recovery procedure, and follow the instructions to correct the failure. |
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Event 280B - RAID Controller Module enclosure component failed Sense key/ASC/ASCQ: 6/3F/C7 |
Description: A component other than a RAID controller module has failed in the RAID controller module enclosure (for example, fan, Gigabit Interface Converter [GBIC] or Small Form-factor Pluggable [SFP] transceiver, power supply, or battery), or an over-temperature condition has occurred. The FRU codes indicate the faulty components. Action: Select Recovery Guru to obtain the recovery procedure, and follow the instructions to correct the failure. |
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Event 280D - Expansion enclosure component failed Sense key/ASC/ASCQ: 6/3F/C7 |
Description: A component other than a physical disk has failed in the expansion enclosure (for example, RAID controller module, Gigabit Interface Converter [GBIC], EMM, fan, power supply, battery), or an over-temperature condition has occurred. The FRU codes indicate the faulty components. Action: Select Recovery Guru to obtain the recovery procedure, and follow the instructions to correct the failure. |
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Event 280E - Standby power source not fully charged Sense key/ASC/ASCQ: 6/3F/CA |
Description: The uninterruptible power supply (UPS) has indicated that its standby power source is not at full capacity. Action: Fully charge the UPS. |
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Event 280F - EMM module - loss of communication Sense key/ASC/ASCQ: 6/E0/20 |
Description: Communication has been lost to one of the dual EMM modules in a expansion enclosure. The expansion enclosure has only one I/O path available. Action: Select Recovery Guru to obtain the "EMM Module - Loss of Communication" recovery procedure. |
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Event 2813 - Minihub module failed Sense key/ASC/ASCQ: 6/3F/C7 |
Description: Communications with the minihub module have been lost. This situation might be the result of a minihub module failure, a RAID controller module failure, or a failure in an internal backplane communications board. If there is only one minihub failure, the storage array is still operational but a second minihub failure could result in the failure of the affected enclosures. Action: Select Recovery Guru to obtain the "Failed Minihub Module" recovery procedure. |
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Event 2815 - GBIC/SFP failed Sense key/ASC/ASCQ: None |
Description: A Gigabit Interface Converter (GBIC) or Small Form-factor Pluggable (SFP) transceiver on either the RAID controller module enclosure or the expansion enclosure has failed. If there is only one GBIC or SFP failure, the storage array is still operational, but a second GBIC or SFP failure could result in the failure of the affected enclosures. Action: Select Recovery Guru to obtain the "Failed GBIC/SFP" recovery procedure. |
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Event 2816 - Enclosure ID conflict - duplicate ID's across expansion enclosures Sense key/ASC/ASCQ: 6/98/01 |
Description: Two or more expansion enclosures are using the same enclosure identification number. Action: Select Recovery Guru to obtain the "Enclosure ID Conflict" recovery procedure. |
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Event 2818 - Enclosure ID mismatch - duplicate ID's in the same expansion enclosure Sense key/ASC/ASCQ: 6/98/02 |
Description: A expansion enclosure in the storage array contains EMM modules with different enclosure identification numbers. Action: Select Recovery Guru to obtain the "Enclosure ID Mismatch" recovery procedure. |
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Event 281B - Nominal temperature exceeded Sense key/ASC/ASCQ: 6/98/03 |
Description: The nominal temperature of the enclosure has been exceeded. Either a fan has failed or the temperature of the room is too high. If the temperature of the enclosure continues to rise, the affected enclosure might automatically shut down. Fix the problem immediately before it becomes more serious. The automatic shutdown conditions depend on the model of the enclosure. Action: Select Recovery Guru to obtain the "Nominal Temperature Exceeded" recovery procedure. |
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Event 281C- Maximum temperature exceeded Sense key/ASC/ASCQ: 6/3F/C6 |
Description: The maximum temperature of the enclosure has been exceeded. Either a fan has failed or the temperature of the room is too high. This condition is critical and might cause the enclosure to shut down if you do not fix the problem immediately. The automatic shutdown conditions depend on the model of the enclosure. Action: Select Recovery Guru to obtain the "Maximum Temperature Exceeded" recovery procedure. |
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Event 281D - Temperature sensor removed Sense key/ASC/ASCQ: 6/98/03 |
Description: A fan module containing a temperature sensor has been removed from the storage array. Action: Replace the module as soon as possible. Select Recovery Guru to obtain the "Failed or Removed Fan Module" recovery procedure. |
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Event 281E - EMM module firmware mismatch Sense key/ASC/ASCQ: 6/98/03 |
Description: A expansion enclosure in the storage array contains EMM modules with different versions of firmware. EMM modules in the same expansion enclosure must have the same version of firmware. Action: Select Recovery Guru to obtain the "EMM Module Firmware Version Mismatch" recovery procedure. If you do not have a replacement module, call Customer and Technical Support to perform the firmware download. |
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Event 2821 - Incompatible minihub Sense key/ASC/ASCQ: None |
Description: An incompatible minihub module has been detected in the RAID controller module enclosure. Action: Select Recovery Guru to obtain the "Incompatible Minihub Module" recovery procedure. |
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Event 2822 - Physical Disk bypassed - data rate (speed) mismatch Sense key/ASC/ASCQ: None |
Description: The EMM has reported that the physical disk has been by-passed to maintain the integrity of the Fibre Channel loop. Action: Select Recovery Guru to obtain the "By-passed Physical Disk" recovery procedure, and follow the instructions to recover from this failure. |
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Event 2823 - Physical Disk bypassed Sense key/ASC/ASCQ: None |
Description: The EMM has reported that the physical disk has been bypassed to maintain the integrity of the Fibre Channel loop. Action: Select Recovery Guru to obtain the "Bypassed Physical Disk" recovery procedure, and follow the instructions to recover from this failure. |
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Event 2827 - RAID Controller Module inadvertently replaced with an EMM Sense key/ASC/ASCQ: None |
Description: A RAID controller module module was inadvertently replaced with an EMM module. Action: Replace the EMM module with the RAID controller module module as soon as possible. |
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Event 2828 - Unsupported expansion enclosure selected Sense key/ASC/ASCQ: None |
Description: Your storage array contains one or more unsupported expansion enclosures. If all of your expansion enclosures are being detected as unsupported, you might have a problem with an NVSRAM configuration file or you have the wrong version of firmware. Action: Select Recovery Guru to obtain the "Unsupported Expansion Enclosure" recovery procedure, and follow the instructions to recover from this failure. |
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Event 2829 - RAID Controller Module redundancy lost Sense key/ASC/ASCQ: 6/E0/20 |
Description: Communication has been lost between the two RAID controller modules through one of the physical disk loops (channels). Action: Select Recovery Guru, and determine if there are other loss-of-redundancy problems being reported. If there are other problems being reported, fix those first. If you continue to have redundancy problems being reported, contact Customer and Technical Support. |
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Event 282B - Expansion enclosure path redundancy lost Sense key/ASC/ASCQ: 6/E0/20 |
Description: A expansion enclosure with redundant physical disk loops (channels) has lost communication through one of its loops. The enclosure has only one loop available for I/O. Correct this failure as soon as possible. Although the storage array is still operational, a level of path redundancy has been lost. If the remaining physical disk loop fails, all I/O to that enclosure fails. Action: Select Recovery Guru to obtain the "Expansion Enclosure - Loss of Path Redundancy" recovery procedure. |
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Event 282D - Physical Disk path redundancy lost Sense key/ASC/ASCQ: 6/E0/20 |
Description: A communication path with a physical disk has been lost. Correct this failure as soon as possible. The physical disk is still operational, but a level of path redundancy has been lost. If the physical disk's other Action: Select Recovery Guru to obtain the "Physical Disk - Loss of Path Redundancy" recovery procedure. |
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Event 282F - Incompatible version of EMM firmware detected Sense key/ASC/ASCQ: None |
Description: A expansion enclosure in the storage array contains EMM modules with different firmware versions. This error might also be reported if a expansion enclosure in the storage array contains EMM modules with different hardware. Action: Select Recovery Guru to obtain the "EMM Firmware or Hardware Mismatch" recovery procedure, and follow the instructions to recover from this failure. |
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Event 2830 - Mixed physical disk types not supported Sense key/ASC/ASCQ: None |
Description: The storage array currently contains physical disks of different physical disk technologies, such as Fibre Channel (FC) and Serial ATA (SATA). Mixing different physical disk technologies is not supported on this storage array. Action: Select Recovery Guru to obtain the "Mixed Physical Disk Types Not Supported" recovery procedure, and follow the instructions to recover from this failure. |
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Event 2831 - Uncertified EMM Sense key/ASC/ASCQ: None |
Description: The storage array currently contains a expansion enclosure in which one or both of the EMM modules are uncertified. Action: Select Recovery Guru to obtain the "Uncertified EMM Module" recovery procedure, and follow the instructions to recover from this failure. |
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Event 2832 - Uncertified expansion enclosure detected Sense key/ASC/ASCQ: None |
Description: The storage array contains one or more unsupported expansion enclosures. Action: Select Recovery Guru to obtain the "Unsupported Expansion Enclosure" recovery procedure, and follow the instructions to recover from this failure. |
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Event 2833 - RAID Controller Module host card ID mismatch Sense key/ASC/ASCQ: None |
Description: One of the RAID controller modules in this storage array is incompatible with the other RAID controller module. Action: Select Recovery Guru to obtain the "RAID Controller Module Mismatch" recovery procedure, and follow the instructions to recover from this failure. |
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Event 2835 - Expansion enclosures not cabled together Sense key/ASC/ASCQ: None |
Description: There are expansion enclosures in the storage array that are not cabled correctly because they have EMM modules that must be cabled sequentially together. Action: Select Recovery Guru to obtain the "Expansion Enclosures Not Cabled Together" recovery procedure, and follow the instructions to recover from this failure. |
| Event 2836 - Discrete lines diagnostic failure Sense key/ASC/ASCQ: None |
Description: A problem occurred during the discrete lines diagnostics. The discrete lines are dedicated control and status connections between the RAID controller modules that reside in the interconnect-battery module. Action: Select Recovery Guru to obtain the "Discrete Lines Diagnostic Failure" recovery procedure, and follow the instructions to recover from this failure. |
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Event 2838 - Interconnect-battery module removed Sense key/ASC/ASCQ: None |
Description: The interconnect-battery module has been removed from the RAID controller module enclosure. Action: Select Recovery Guru to obtain the "Removed Interconnect-Battery Module" recovery procedure, and follow the instructions to recover from this failure. |
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Event 283A - Power supply missing or removed Sense key/ASC/ASCQ: None |
Description: One or more power supply modules in the storage array have failed or been removed. Action: Select Recovery Guru to obtain the "Failed or Removed Power Supply Module" recovery procedure, and follow the instructions to recover from this failure. |
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Event 283B - Power supply failed Sense key/ASC/ASCQ: None |
Description: One or more power supply modules in the storage array has failed. Action: Select Recovery Guru to obtain the "Failed or Removed Power Supply Module" recovery procedure, and follow the instructions to recover from this failure. |
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Event 283D - Fan missing or removed Sense key/ASC/ASCQ: None |
Description: One or more fan modules in the storage array have failed or been removed. Action: Select Recovery Guru to obtain the "Failed or Removed Fan Module" recovery procedure, and follow the instructions to recover from this failure. |
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Event 283E - Fan failed Sense key/ASC/ASCQ: None |
Description: One or more fan modules in the storage array has failed. Action: Select Recovery Guru to obtain the "Failed or Removed Fan Module" recovery procedure, and follow the instructions to recover from this failure. |
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Event 2841 - RAID Controller Module submodel mismatch Sense key/ASC/ASCQ: None |
Description: One of the RAID controller modules in this storage array is incompatible with the other RAID controller module. Action: Select Recovery Guru to obtain the "RAID Controller Module Mismatch" recovery procedure, and follow the instructions to recover from this failure. |
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Event 2843 - Switch card diagnostic failure. RAID Controller Module's host channels are down. Sense key/ASC/ASCQ: None |
Description: The host switch card in one of the RAID controller modules is not functioning correctly. Action: Select Recovery Guru to obtain the "Host Switch Card Problem" recovery procedure, and follow the instructions to recover from this failure. |
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Event 2844 - Swich card runtime failure. RAID Controller Module's host channels are down. Sense key/ASC/ASCQ: None |
Description: The host switch card in one of the RAID controller modules is not functioning correctly. Action: Select Recovery Guru to obtain the "Host Switch Card Problem" recovery procedure, and follow the instructions to recover from this failure. |
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Event 2845 - Switch card warning. RAID Controller Module's host channels may be degraded. Sense key/ASC/ASCQ: None |
Description: The host switch card in one of the RAID controller modules is not functioning correctly. Action: Select Recovery Guru to obtain the "Host Switch Card Problem" recovery procedure, and follow the instructions to recover from this failure. |
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Event 2849 - EMM hardware mismatch Sense key/ASC/ASCQ: None |
Description: A expansion enclosure in the storage array contains EMM modules with different hardware (such as a mixture of switched and non-switched EMMs or a SATA EMM and a Fibre Channel EMM). Action: Select Recovery Guru to obtain the "EMM Hardware Type Mismatch" recovery procedure, and follow the instructions to recover from this failure. |
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Event 284B - Link speed (data rate) switch position has changed Sense key/ASC/ASCQ: None |
Description: A switch on the RAID controller module enclosure has been changed while the enclosure is powered on. Action: Restore the link speed switch to its previous setting unless a physical disk channel link speed change is desired. In this case, you must turn off power to the enclosure, and then turn it back on for the rate change to take effect. There is no corresponding Recovery Guru topic for this event. |
| Event 2851 - Physical Disk bypassed by EMM
Sense key/ASC/ASCQ: None |
Description: The EMM has reported that the physical disk has been bypassed to maintain the integrity of the Fibre Channel loop. Action: Select the Recovery Guru to obtain the "Bypassed Physical Disk" recovery procedure, and follow the instructions to recover from this failure. |
| Event 2852 - EMM configuration settings version mismatch
Sense key/ASC/ASCQ: None |
Description: A expansion enclosure in the storage array contains EMM modules that are reporting different configuration settings versions. Action: Select the Recovery Guru to obtain the "EMM Configuration Settings Version Mismatch" recovery procedure, and follow the instructions to recover from this failure. |
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Event 3019 - Virtual Disk ownership changed due to failover Sense key/ASC/ASCQ: None |
Description: The Action: Select Recovery Guru to obtain the "Virtual Disk Not on Preferred Path" recovery procedure. |
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Event 4011 - Virtual Disk not on preferred path Sense key/ASC/ASCQ: None |
Description: The RAID controller module listed in the Recovery Guru area cannot be accessed. Any virtual disks that have this RAID controller module assigned as their preferred path are moved to the non-preferred path (alternate RAID controller module). Action: Select Recovery Guru to obtain the "Virtual Disk not on preferred path" recovery procedure. |
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Event 5005 - Place RAID controller module offline Sense key/ASC/ASCQ: None |
Description: The RAID controller module was placed offline. This could be caused by the RAID controller module failing a diagnostic test. (The diagnostics are initiated internally by the RAID controller module or by selecting RAID Controller Module >> Run Diagnostics.) Another cause could be that the RAID controller module was manually placed Offline by selecting RAID Controller Module >> Place Offline. Action: Select Recovery Guru to obtain the "Offline RAID Controller Module" recovery procedure. Use this procedure to replace the RAID controller module. |
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Event 5038 - RAID Controller Module in lockout mode. Sense key/ASC/ASCQ: None |
Description: Both RAID controller modules have been placed in Lockout mode for 10 minutes because password authentication failures have exceeded 10 attempts within a 10-minute period. During the lockout period, both RAID controller modules deny all authentication requests. When the 10-minute lockout expires, the RAID controller module resets the total authentication failure counter and unlocks itself. Action: Wait 10 minutes for the RAID controller module to unlock. |
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Event 5040 - Place RAID controller module in Service mode Sense key/ASC/ASCQ: None |
Description: The RAID controller module was manually placed in Service mode for diagnostic or recovery reasons. Action: Select Recovery Guru to obtain the "RAID Controller Module in Service Mode" recovery procedure. Use this procedure to place the RAID controller module back Online. |
| Event 5405 - Gold Key - mismatched settings Sense key/ASC/ASCQ: None |
Description: Each RAID controller module in the RAID controller module pair has a different NVSRAM bit setting that determines if the RAID controller module is subject to Gold Key restrictions. Action: Select Recovery Guru to obtain the "Gold Key - Mismatched Settings" recovery procedure. Use this procedure to correct the RAID controller module condition. |
| Event 5406 - Mixed physical disk types - mismatched settings Sense key/ASC/ASCQ: None |
Description: Each RAID controller module in the RAID controller module pair has a different setting for the NVSRAM bit that controls if Mixed Physical Disk Types is a Action: Select Recovery Guru to obtain the "Mixed Physical Disk Types - Mismatched Settings" recovery procedure. Use this procedure to correct the RAID controller module condition. |
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Event 5602 - This RAID controller module's alternate failed - timeout waiting for results Sense key/ASC/ASCQ: None |
Description: This RAID controller module initiated diagnostics on the alternate RAID controller module but did not receive a reply, indicating that the diagnostics completed. The alternate RAID controller module in this pair has been placed offline. Action: Select Recovery Guru to obtain the "Offline RAID Controller Module" recovery procedure. Use this procedure to replace the RAID controller module. |
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Event 560B - ctlrDiag task cannot obtain Mode Select lock Sense key/ASC/ASCQ: None |
Description: This RAID controller module was attempting to run diagnostics and could not secure the test area from other storage array operations. The diagnostics were canceled. Action: Contact Customer and Technical Support for instructions on recovering from this failure. |
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Event 560C - ctlrDiag task on RAID controller module's alternate cannot obtain Mode Select lock Sense key/ASC/ASCQ: None |
Description: The alternate RAID controller module in this pair attempted to run diagnostics and could not secure the test area from other storage array operations. The diagnostics are canceled. Action: Contact Customer and Technical Support for instructions on recovering from this failure. |
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Event 560D - Diagnostics read test failed on RAID controller module Sense key/ASC/ASCQ: None |
Description: While running diagnostics, the RAID controller module has detected that the information received does not match the expected return for the test. This could indicate that I/O is not operating correctly or that there is a mismatch in the data being read. The RAID controller module was placed offline as result of this failure. Action: Select Recovery Guru to obtain the "Offline RAID Controller Module" recovery procedure. Use this procedure to replace the RAID controller module. |
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Event 560E - This RAID controller module's alternate failed diagnostics read test Sense key/ASC/ASCQ: None |
Description: While running diagnostics, this RAID controller module's alternate detected that the information received does not match the expected return for the test. This could indicate that I/O is not completing or that there is a mismatch in the data being read. The alternate RAID controller module in this pair was placed offline as result of this failure. Action: Select Recovery Guru to obtain the "Offline RAID Controller Module" recovery procedure. Use this procedure to replace the RAID controller module. |
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Event 560F - Diagnostics write test failed on RAID controller module Sense key/ASC/ASCQ: None |
Description: While running diagnostics, the RAID controller module was unable to write data to the test area. This could indicate that I/O is not operating correctly or that there is a mismatch in the data being written. The RAID controller module was placed offline as result of this failure. Action: Select Recovery Guru to obtain the "Offline RAID Controller Module" recovery procedure. Use this procedure to replace the RAID controller module. |
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Event 5610 - This RAID controller module's alternate failed diagnostics write test Sense key/ASC/ASCQ: None |
Description: While running diagnostics, this RAID controller module's alternate was unable to write data to the test area. This could indicate that I/O is not operating correctly or that there is a mismatch in the data being written. The alternate RAID controller module in this pair was placed offline as result of this failure. Action: Select Recovery Guru to obtain the "Offline RAID Controller Module" recovery procedure. Use this procedure to replace the RAID controller module. |
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Event 5616 - Diagnostics rejected - configuration error on RAID controller module Sense key/ASC/ASCQ: None |
Description: This RAID controller module attempted to run diagnostics and could not create the test area necessary for the completion of the tests. The diagnostics were canceled. Action: Contact Customer and Technical Support for instructions on recovering from this failure. |
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Event 5617 - Diagnostics rejected - configuration error on RAID controller module's alternate Sense key/ASC/ASCQ: None |
Description: This RAID controller module's alternate attempted to run diagnostics and could not create the test area necessary for the completion of the tests. The diagnostics were canceled. Action: Contact Customer and Technical Support for instructions on recovering from this failure. |
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Event 6101 - Internal configuration database full Sense key/ASC/ASCQ: None |
Description: Because the amount of data required to store certain configuration data for the maximum number of virtual disks has been underestimated, two types of data might have caused the internal configuration database to become full:
Action: Recovery options include deleting one or more snapshot virtual disks from your storage array, removing one or more mirror relationships, or both. |
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Event 6107 - This RAID controller module's alternate is non-functional and is being held in reset. Sense key/ASC/ASCQ: None |
Description: A RAID controller module in the storage array has detected that its alternate RAID controller module is non-functional due to hardware problems and needs to be replaced. Action: Select Recovery Guru to obtain the "Offline RAID Controller Module" recovery procedure, and follow the instructions to recover from this failure. |
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Event 6200 - Sense key/ASC/ASCQ: None |
Description: The snapshot repository virtual disk capacity has exceeded a warning Action: Select Recovery Guru to obtain the "Snapshot Repository Virtual Disk Threshold Exceeded" recovery procedure. and follow the instructions to recover from this failure. |
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Event 6201 - Snapshot repository virtual disk full Sense key/ASC/ASCQ: None |
Description: All of the snapshot repository virtual disk's available capacity has been used. The snapshot repository virtual disk's failure policy determines what happens when the snapshot repository virtual disk becomes full. The failure policy can be set to either fail the snapshot virtual disk (default setting) or fail incoming I/O to the snapshot's Action: Select Recovery Guru to obtain the "Snapshot Repository Virtual Disk Capacity - Full" recovery procedure, and follow the instructions to recover from this failure. |
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Event 6202 - Failed snapshot virtual disk Sense key/ASC/ASCQ: None |
Description: Either the snapshot virtual disk's associated snapshot repository virtual disk is full or its associated base or snapshot repository virtual disks were failed due to one or more physical disk failures on their respective disk groups. Action: Select Recovery Guru to obtain the "Failed Snapshot Virtual Disk" recovery procedure, and follow the instructions to recover from this failure. |
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Event 6400 - Dual Sense key/ASC/ASCQ: None |
Description: Both virtual disks have been promoted to primary after a forced Action: Select Recovery Guru to obtain the "Dual Primary Virtual Disk Conflict" recovery procedure, and follow the instructions to recover from this failure. |
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Event 6401 - Sense key/ASC/ASCQ: None |
Description: Both virtual disks in the Remote Virtual Disk Mirror have been demoted to secondary after a forced role reversal. This could be reported at RAID controller module reset or when a cable from an array to a Fibre Channel switch is reinserted after having been removed and the other virtual disk has been demoted to secondary. Action: Select Recovery Guru to obtain the "Dual Secondary Virtual Disk Conflict" recovery procedure, and follow the instructions to recover from this failure. |
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Event 6402 - Mirror data unsynchronized Sense key/ASC/ASCQ: Not recorded with event |
Description: This error might occur because of I/O errors, but there should be other events associated with it. One of them would be the root cause, which would contain the sense data. A Needs Attention icon appears on both the primary and secondary storage arrays of the Remote Virtual Disk Mirror. Actions: Select Recovery Guru to obtain the "Mirror Data Unsynchronized" recovery procedure, and follow the instructions to recover from this failure. |
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Event 6503 - Remote virtual disk link down Sense key/ASC/ASCQ: None |
Description: This event is triggered when either a cable between one array and its peer has been disconnected, the Fibre Channel switch has failed, or the peer array has reset. This error could result in the Mirror Data Unsynchronized event. The affected remote virtual disk shows an Unresponsive icon, and this state is selected in the virtual disk's tooltip. Action: Select Recovery Guru to obtain the "Mirror Communication Error - Unable to Contact Virtual Disk" recovery procedure, and follow the instructions to recover from this failure. |
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Event 6505 - WWN change failed Sense key/ASC/ASCQ: None |
Description: Mirroring causes a WWN change to be communicated between arrays. Failure of a WWN change is caused by non-I/O communication errors between one array, on which the WWN has changed, and a peer array. (The array WWN is the unique name used to locate an array on a fiber network. When both RAID controller modules in an array are replaced, the array WWN changes). The affected remote virtual disk shows an Unresponsive icon, and this state is selected in the virtual disk's tooltip. Action: Select Recovery Guru to obtain the "Unable to Update Remote Mirror" recovery procedure, and follow the instructions to recover from this failure. The only solution to this problem is to delete the Remote Virtual Disk Mirror and then to establish another one. |
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Event 6600 - Virtual Disk Copy operation failed Sense key/ASC/ASCQ: None |
Description: A Virtual Disk Copy operation with a status of In Progress has failed. This failure can be caused by a read error on the Action: Select Recovery Guru to obtain the "Virtual Disk Copy Operation Failed" recovery procedure, and follow the instructions to recover from this failure. |
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Event 6700 - Unreadable sectors detected - data loss occurred Sense key/ASC/ASCQ: None |
Description: Unreadable sectors have been detected on one or more virtual disks, and data loss has occurred. Action: Select Recovery Guru to obtain the "Unreadable Sectors Detected" recovery procedure, and follow the instructions to recover from this failure. |
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Event 6703 - Overflow in unreadable sector database Sense key/ASC/ASCQ: None |
Description: The Unreadable Sectors log has filled to its maximum capacity. Action: Select Recovery Guru to obtain the "Unreadable Sectors Log Full" recovery procedure, and follow the instructions to recover from this failure. |
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Event 6800 - Support Recovery Interface activated Sense key/ASC/ASCQ: None |
Description: This is an informational notice to let you know that the Support Recovery Interface (SPRI) has been activated. Action: None but this could be a security risk if no one is currently using the SPRI for maintenance. |
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Event 6801 - Support Recovery Interface wrong password Sense key/ASC/ASCQ: None |
Description: This is an informational notice to let you know that an incorrect password has been entered for access to the Support Recovery Interface (SPRI). Action: None but this could be a security risk if no one is currently using the SPRI for maintenance. |