Select Edit Alert Destinations to send email notification to a specified customer support group if a critical event occurs on one of your managed devices. After it is set up, the email alert notification includes a summary of the critical event, detailed information about the affected device, and customer contact information.
Important:
To configure customer alert notifications, follow these steps:
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Create a text file containing the contact information you want to send to the customer support group. For example, you might include the names and pager numbers of your network administrators. |
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Name the file userdata.txt and save it in the same directory as the storage management software .bin files (for example, StorageManager\client\data) on the client machine that you are use to manage the device. Note: This might be your |
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Configure the alert notifications by selecting the appropriate node in the device tree and selecting Edit >> Configure Alerts. Specify the email address of the customer support organization in the Email tab. |
Learn About Email and SNMP Alert Notification Settings