Maximum Temperature Exceeded

What Caused the Problem?

The maximum temperature of the enclosure has been exceeded. A fan has failed, an obstruction is blocking the air flow to or from the enclosure, or the temperature of the room is too high. The Recovery Guru Details area provides specific information you will need as you follow the Recovery Steps.

Caution: Potential loss of data access. This condition is critical and may cause the enclosure to shut down if you do not fix the problem immediately.

Important Notes

Refer to the applicable hardware documentation for more information on the temperature specifications of the enclosure and how the enclosure handles over-temperature conditions.

The fans are contained within the power supply/cooling fan module. If a fan failure has been detected, refer to the fan failure procedure for details on how to correct this condition. Replacing the fan will require replacing the entire power supply/cooling fan module. Since there are multiple fans in each power supply/cooling fan unit, the enclosure will continue to run without the redundant power supply/cooling fan, but the power supply/cooling fan must be replaced within 5 minutes.

Recovery Steps

If the enclosure is still operational check for fan failures being reported in the Recovery Guru Summary area.

If...	Then...
There are fan failures being reported	Select the failure and use the associated procedure to fix the failed fan. Then, go to step 2.
There are NO fan failures being reported	Remove any obstructions that may be blocking the air intakes or outlets. If no obstructions are found, correct any potential room cooling problems. Then, go to step 2.

Click Recheck to rerun the Recovery Guru. The failure should no longer appear in the Summary area. This procedure is completed.

If the enclosure is not operational.

From the Support tab, click the Gather support information link.

In the Specify file field, enter a name for the file to be saved or browse to a previously saved file if you want to overwrite an existing file.

Use the convention "filename.zip" for the name of the file. (The suffix .zip will be added to the file automatically if you do not specify one.) You may also specify another physical disk and directory if you want to save the file in a location other than the default.

Click the Start button.

Stop all I/O and then power down all enclosures. Contact your technical support representative.

Note: Additional information on this issue may be available. Please visit the Dell support website at support.dell.com and select your product model. Choose "troubleshooting" as your tool option, then search by this procedure title.