Failed Power Supply/Cooling Fan Module

What Caused the Problem?

A power supply/cooling fan module has failed and must be replaced. The Recovery Guru Details area provides specific information you will need as you follow the Recovery Steps.

Caution: Possible loss of data accessibility. Do not remove a component when the Service Action Allowed field in the Details area of this recovery procedure is NO. Removing a component while its Service Action Allowed field is NO may result in temporary loss of access to your data. Refer to the following Important Notes and the Recovery Steps for more detail.

Caution: Electrostatic discharge can damage sensitive components. Always use proper antistatic protection when handling components. Touching components without using a proper ground may damage the equipment.

Important Notes

You must have a replacement power supply/cooling fan module before you begin the Recovery Steps. If you do not have a replacement module, contact your technical support representative to obtain one. Do not continue with this procedure until you have the new module.
A failed power supply/cooling fan module may be a result of a failed fan. Review the Recovery Guru Details area for additional hardware failures. Since the fan modules are contained in the power supply/cooling fan module, the entire power supply/cooling fan module will need to be replaced in the event of a fan module failure.
All supported models include two power supply/cooling fan modules, and each power supply/cooling fan module has redundant fans. The enclosure will continue to operate with a single power supply/cooling fan module, but is no longer redundant and is at risk of a system shutdown due to thermal events.
If using DHCP configuration on the RAID controller module, before you insert a new controller into the storage array if needed first update the DHCP server so that it will associate the new controller's hardware Ethernet (MAC) address with the IP address previously assigned to the removed controller.
The Service Action Allowed field in the Details area indicates whether you can safely remove the component. If the Service Action Allowed field is NO, then the affected component must remain in place until you service another component first.

Recovery Steps

1	Obtain a replacement power supply/cooling fan module.
2	Locate the failed power supply/cooling fan module using the details area of the Recovery Guru panel.
3	Remove the faulty power supply/cooling fan module.
4	Insert the new module securely into place.
5	Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative.

Note: Additional information on this issue may be available. Please visit the Dell support website at support.dell.com and select your product model. Choose "troubleshooting" as your tool option, then search by this procedure title.