A Serial Attached SCSI (SAS) port has failed or is in a degraded state. The Recovery Guru Details area provides specific information you will need as you follow the Recovery Steps.
When a port reports a failed or degraded status, the actual problem could be with any of the following:
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The problem may be a faulty or loosely connected cable that is connected to the affected port. Check the connections on the cable. If needed, replace the cable and ensure that there is a secure connection on both ends of the cable. Click the Recheck button to see if the problem has been fixed. If this problem still appears in the Summary area, go to step 3. |
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From the Support tab, click the Gather support information link. In the Specify file field, enter a name for the file to be saved or browse to a previously saved file if you want to overwrite an existing file. Use the convention "filename.zip" for the name of the file. (The suffix .zip will be added to the file automatically if you do not specify one.) You may also specify another physical disk and directory if you want to save the file in a location other than the default. |
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Click the Start button. |
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After the process completes, click the OK button. |
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Contact your technical support representative and indicate that a "Failed or Degraded SAS Port" problem is being reported. Send your representative the file you saved and wait for further instruction. |
Note: Additional information on this issue may be available. Please visit the Dell support website at support.dell.com and select your product model. Choose "troubleshooting" as your tool option, then search by this procedure title.