RAID Controller Module in Service Mode

What Caused the Problem?

The RAID controller module was manually placed in Service mode for diagnostic or recovery reasons at the instruction of a technical support representative. It is important to understand why the RAID controller module was placed in Service mode and determine that any problems associated with placing the RAID controller module in Service mode have been corrected before attempting to change the status of the RAID controller module to Online. The Recovery Guru Details area provides specific information you will need as you follow the Recovery Steps.

Important Notes

The RAID controller module may have been placed in Service Mode due to failed diagnostic tests. Diagnostic tests can be automatically initiated by the RAID controller module. Review the Recovery Guru Details panel for diagnostic failures.
The virtual disks that were originally owned by the affected RAID controller module have been moved to the alternate RAID controller module. These virtual disks will be automatically redistributed back to the RAID controller module that owns them if the RAID controller module is placed directly back Online. This redistribution will not occur if the RAID controller module is placed Offline and then Online. To redistribute virtual disks manually, click the Manage RAID controller modules link from the Support tab, and then click the Redistribute virtual disks link.

Recovery Steps

1	Before placing the RAID controller module back Online in step 2, make sure that you have performed any troubleshooting actions as necessary.
2	From the Support tab, click the Manage RAID controller modules link.
3	Click the Place RAID controller module online or offline link.
4	Place the affected RAID controller module online.
5	Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area.

Note: Additional information on this issue may be available. Please visit the Dell support website at support.dell.com and select your product model. Choose "troubleshooting" as your tool option, then search by this procedure title.