Virtual Disk Copy Operation Failed

What Caused the Problem?

There was either a read error from this copy pair's source virtual disk or a write error to this copy pair's target virtual disk that caused the copy operation to fail. The Recovery Guru Details area provides specific information you will need as you follow the Recovery Steps.

Important Notes

A failed copy operation is usually a result of an associated error with either the source or target virtual disk. In most cases, the Recovery Guru will report these errors, including: Failed Virtual Disk, Offline Virtual Disk, Degraded Virtual Disk, Missing Virtual Disk, or Failed Snapshot Virtual Disk. Please make sure you perform any recovery procedures for these errors on the source and/or target virtual disk BEFORE performing this recovery procedure.
If the source virtual disk in this failed copy pair is a failed or disabled snapshot virtual disk, you cannot recover or access its data. You can re-create another point-in-time image of the source virtual disk using the existing snapshot virtual disk and then re-copy the data to the target virtual disk, but be aware that the data will be different than what you were originally attempting to copy.

Recovery Steps

Check the Summary area of the Recovery Guru to see if there are any additional problems being reported with either the source or target virtual disk in this copy pair. If there are other problems reported, fix those problems first. Then, click the Recheck button to rerun the Recovery Guru to ensure that all failures related to the source or target virtual disks have been fixed before going to step 2.

If...

Then...

You no longer want to create this copy

a	Click the Modify tab.
b	Click the Manage virtual disk copies link.
c	Select the copy pair in the table.
d	Click the Remove button.
e	Go to step 5.

You do want to create this copy

Go to step 3.

If...

Then...

Your source virtual disk is NOT a snapshot virtual disk

Go to step 4.

Your source virtual disk is a snapshot virtual disk

From the Summary tab, click the Storage array profile link, then click the Virtual Disks tab, and then click the Snapshots tab.

Look to see if the snapshot virtual disk is Disabled.

If...

Then...

The snapshot virtual disk is NOT Disabled

Go to step 4.

The snapshot virtual disk is Disabled

Important: See the Important Notes section above for information about copying a snapshot virtual disk that has been disabled.

a	From the Modify tab, click the Manage virtual disk copies link.
b	Select the failed copy pair in the table.
c	Click the Stop button.
d	From the Modify tab, click the Modify Snapshot Virtual Disk link.
e	Click the Re-Create snapshot virtual disk link.
f	Select the Disabled snapshot virtual disk.
g	Click the Re-Create button.
h	Go to step 4.

From the Modify tab, click the Manage virtual disk copies link. Select the failed copy pair and then click the Re-Copy button.

Click the Recheck button to rerun the Recovery Guru to ensure that the failure has been fixed.

Note: Additional information on this issue may be available. Please visit the Dell support website at support.dell.com and select your product model. Choose "troubleshooting" as your tool option, then search by this procedure title.