Caution: Electrostatic discharge can damage sensitive components. Always use proper antistatic protection when handling components. Touching components without using a proper ground may damage equipment.The enclosure has detected that both RAID controller modules do not have functioning batteries. The Recovery Guru Details area provides specific information you will need as you follow the Recovery Steps.
Caution: Electrostatic discharge can damage sensitive components. Always use proper antistatic protection when handling components. Touching components without using a proper ground may damage equipment.
The RAID controller modules in this storage array cannot be configured to operate without batteries. Contact your technical support representative.
If using DHCP configuration on the RAID controller module, before you insert a new RAID controller module into the storage array if needed first update the DHCP server so that it will associate the new RAID controller module's hardware Ethernet (MAC) address with the IP address previously assigned to the removed RAID controller module.
| If... | Then... |
| Your storage array has one controller | Go to "Procedure for Storage Arrays with One Controller." |
| Your storage array has two controllers | Ensure that multipath failover driver is installed and running on all attached hosts. |
| 1 | Stop all I/O to this storage array. |
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2 |
Turn off power to all the power supply/cooling fan modules in the tray containing the battery problems. |
| 3 | Remove the RAID controller module that contains the battery problems.
Refer to the Summary tab to view which management method you are using to manage this storage array. If using DHCP configuration on the RAID controller module, before you insert a new RAID controller module into the storage array if needed first update the DHCP server so that it will associate the new RAID controller module's hardware Ethernet (MAC) address with the IP address previously assigned to the removed RAID controller module. |
| 4 | Verify that a supported battery is correctly installed. Refer to your hardware documentation for the battery removal procedure. |
| 5 | Insert the RAID controller module securely into place. |
| 6 | Turn on power to all power supply/cooling fan modules in the tray.
Wait until all drives have completed the spin-up process, and then go to step 7. |
| 7 | Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative. |
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1 |
Check for additional Recovery Guru procedures that relate to battery problems and address those procedures first. |
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2 |
Locate the affected RAID controller module using the information provided in the Recovery Guru Details area. |
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3 |
Note: The Service Action Allowed status in the Details area is always NO for this problem because the component is not expired or failed. In this situation, it is acceptable to remove the battery even though the Service Action Allowed field is NO. Ensure that a supported battery is properly installed by following this procedure: From the Support tab, click the Manage Controllers link. Click the Place Controller Online or Offline link. Place the affected controller Offline. Click the Recheck button to rerun the Recovery Guru. There should be an Offline controller problem reported in the Summary area. Follow the Offline Controller Recovery Steps, until you have removed the controller. After you have removed the controller, do not continue with the Offline Controller Recovery steps until you are instructed to do so. Verify that a supported battery is correctly installed. Refer to your hardware documentation for the battery removal procedure. Complete the rest of the Offline Controller Recovery Steps. Once you have completed the Offline Controller Recovery Steps, go to step 4. |
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4 |
Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. |
Note: Additional information on this issue may be available. Please visit the Dell support website at support.dell.com and select your product model. Choose "troubleshooting" as your tool option, then search by this procedure title.