Collect All Support Data

Use the Collect All Support Data option to gather various types of inventory, status, and performance data that can help troubleshoot any problems with your . All of the files gathered are compressed into a single archive in a zipped- file format, which can then be forwarded to Customer and Technical Support for troubleshooting and further analysis.

Important: This option should be used only under the guidance of a Customer and Technical Support representative.

The types of data that can be gathered using this option include:

Major Event Log (MEL) information
data
data
Current problems and the associated Recovery Guru procedures
Performance statistics for the entire storage array
Persistent registration and reservation information
Detailed information about the current status of the storage array
Physical Disk diagnostic data
A recovery profile for the storage array
Unreadable sectors detected on the storage array
State capture data
Switch on a chip (SOC) statistics

Frequently Asked Help

Which data am I collecting?

Use the following procedure to collect all support data.

1	From the , select Advanced >> Troubleshooting >> Collect All Support Data.
2	In the Specify filename field, either enter a name for the file to be saved (for example, C:\filename.zip), or browse to a previously saved file if you want to overwrite an existing file.
	Use the convention "filename.zip" for the name of the file. (The suffix .zip is added automatically to the file if you do not specify a suffix for the file.) You might also specify another physical disk and directory if you want to save the file in a location other that the default.
3	Select Start.
	After all of the support files have been gathered, they are archived using the filename you specified in step 2.
4	Click OK.
	The Array Management Window is displayed.

Collect All Support Data

Frequently Asked Help

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