The configuration information of a foreign disk group refers to a native physical disk as its member; however, the configuration information of the native physical disk indicates otherwise. Each foreign physical disk in the foreign disk group will report this problem in the Summary area. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.
Caution: Electronic
discharge can damage sensitive components. Always use proper
antistatic protection when handling components. Touching components
without using a proper ground may damage the equipment.
| If... | Then... |
| You want to retain the disk group data for the physical disk listed in the Details area | Important Notes:
|
| You do NOT want to retain the disk group data for the physical disk listed in the Details area |
Important Note: This option will erase all
data contained on the physical disks! If you are sure you want to erase all data on these physical disks, go to the Initialize the Physical Disks section, below. |
| 1 | Refer to the Details area to find which physical disk slot is reporting the problem. In addition, refer to the Summary area to see if there are other physical disks that are reporting this same problem. | ||||||||||
| 2 | Remove all of the physical disks from this storage array that are reporting this problem. | ||||||||||
| 3 | Insert the physical disks into the alternate storage array. | ||||||||||
| 4 | Complete the following steps using the
storage management software on the ALTERNATE storage array:
|
||||||||||
| 5 | If applicable, repeat step 4 for each additional disk group that appeared as a result of inserting the physical disks in step 3. | ||||||||||
| 6 | Remove the physical disks from the Exported Disk Group(s), and insert them back into this storage array. | ||||||||||
| 7 | Import any new disk groups that appear in the Logical view by using the Import Disk Group task. | ||||||||||
| 8 | Click Recheck to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative. |
| 1 | Refer to the Details area to find which physical disk slot is reporting the problem. In addition, refer to the Summary area to see if there are other physical disks that are reporting this same problem. |
| 2 |
Open a Command Prompt, and type the following command: SMcli -n <storageArray_name>; where storageArray_name is the name of the storage array listed in the Details area. Note: If you receive an error from this command, change your working directory to the directory that contains the SMcli executable. |
| 3 | Execute the following command in order to initialize the physical disk: start physicalDisk [enclosure_ID,slot_ID] initialize; where enclosure_id is the enclosure ID for the enclosure where the physical disk resides and slot_ID is the slot position within the enclosure. This is the physical disk that is shown in the Details area. Note: The commands above are case-sensitive, and must be entered exactly as shown. When the initialization completes, the physical disk will be an Optimal, Unassigned physical disk. |
| 4 | Repeat steps 1 through 3 for each additional physical disk that is reporting this problem in the Summary area. When you have initialized all of the physical disks, go to step 5. |
| 5 | Click Recheck to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative. |
Note: Additional information on this issue may be available. Please visit the Dell support website at support.dell.com and select your product model. Choose "troubleshooting" as your tool option, then search by this procedure title.