Offline RAID Controller Module
What Caused the Problem?
The RAID controller module was placed Offline. This could be caused by one of the
following:
- The RAID controller module failed a diagnostic test and
was automatically placed Offline. The diagnostics are initiated internally
by the RAID controller module.
- The RAID controller module was manually placed Offline.
The Recovery Guru Details area provides specific information you will need
as you follow the Recovery Steps.
Caution: Possible loss of data accessibility. Do not remove a component when the Service Action Allowed
field in the Details area of this recovery procedure is NO. Removing a component
while its Service Action Allowed field is NO may result in temporary
loss of access to your data. Refer to the following Important Notes and the
Recovery Steps for more details.
Caution: Electrostatic discharge can damage sensitive components. Always use proper antistatic protection when handling components. Touching components without using a proper ground may damage equipment.
Important Notes
- Virtual disks assigned to the Offline RAID controller
module have been moved to the storage array's Online RAID controller
module.
- If using DHCP configuration on the RAID controller module, before you insert a new controller into the storage array if needed first update the DHCP server so that it will associate the new controller's hardware Ethernet (MAC) address with the IP address previously assigned to the removed controller.
- The Service Action Allowed field in the Details
area indicates whether you can safely remove the component. If the Service
Action Allowed field is NO, then the affected component
must remain in place until you service another component first.
Recovery Steps
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1
|
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If...
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Then...
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You were instructed to manually place the RAID
controller module Offline in another procedure
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Go to step 2.
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The RAID controller module was automatically placed
Offline
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Go to step 2.
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You know the RAID controller module was manually placed
Offline but there is nothing wrong with the RAID controller module
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a
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From the Support tab, click the Manage RAID
controller modules link.
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b
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Click the Place RAID controller module online or
offline link.
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c
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Place the RAID controller module listed in the Details
area Online.
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d
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Go to step 8.
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2
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Check the Service Action Allowed status in the Details
area for the offline RAID controller module.
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If...
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Then...
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Service Action Allowed is YES
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Go to step 4.
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Service Action Allowed is NO
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Answer the following question:
Are there other problems being reported in the Summary area?
- Yes - Fix these problems first and then return
to this procedure after clicking the Recheck button.
- No - Stop this procedure and contact your
technical support representative.
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3
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Contact your technical support representative to obtain a Dell-supported
RAID controller module.
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4
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Remove the affected RAID controller module.
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5
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Make sure at least 1 minute has elapsed. Then, insert the
supported RAID controller module firmly into place.
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6
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Place the new RAID controller module Online.
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a
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From the Support tab, click the Manage RAID
controller modules link.
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b
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Click the Place RAID controller module online or
offline link.
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c
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Place the affected RAID controller module Online.
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7
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From the Support tab, click the View storage
array profile link, and then click the RAID Controller Modules
tab.
Check the status of the RAID controller module. The RAID controller module
should have an Optimal status.
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8
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Click the Recheck button to rerun the Recovery Guru.
The failure should no longer appear in the Summary area.
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Note: Additional information on this issue may be available. Please visit the Dell support website at support.dell.com and select your product model. Choose "troubleshooting" as your tool option, then search by this procedure title.