By-passed Physical Disk

What Caused the Problem?

The array has detected the presence of a physical disk but is unable to communicate with the physical disk. The Recovery Guru Details area provides specific information you will need as you follow the Recovery Steps.

Caution: Possible loss of data accessibility. Do not remove a component when the Service Action Allowed field in the Details area of this recovery procedure is NO. Removing a component while its Service Action Allowed field is NO may result in temporary loss of access to your data. Refer to the following Important Notes and the Recovery Steps for more detail.

Caution: Electrostatic discharge can damage sensitive components. Always use proper antistatic protection when handling components. Touching components without using a proper ground may damage the equipment.

Important Notes

No data has been lost.
When replacing a physical disk, make sure the replacement physical disk is the same type and has a capacity equal to or greater than the by-passed physical disk.
You can replace the by-passed physical disk while the storage array is performing I/O operations.
The Service Action Allowed field in the Details area indicates whether you can safely remove the component. If the Service Action Allowed field is NO, then the affected component must remain in place until you service another component first.

Recovery Steps

Check the Service Action Allowed status in the Details area.

If...	Then...
Service Action Allowed field is YES	Go to step 2.
Service Action Allowed is NO	No - Stop this procedure and contact your technical support representative.

Obtain a Dell-supported replacement for the by-passed physical disk.

Remove the by-passed physical disk.

Wait 30 seconds and then re-insert the physical disk.

Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the physical disk is still reported as by-passed, contact your technical support representative.

Note: Additional information on this issue may be available. Please visit the Dell support website at support.dell.com and select your product model. Choose "troubleshooting" as your tool option, then search by this procedure title.