| Call-Id | Störungs-Beginn | Störungs-Ende | Ausfallzeit | Mandant | Prio QC | Prio Primondo | Subsystem | Fehlerbeschreibung | betroffene Standorte | Anz. MA | Business-Impact | Verantwortlicher | eingeleitete Maßnahmen | Fehlerursache (mögliche) | Status | Termin | Verknüpfungen |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| [% t.TicketNumber | html_entity %] | [% t.IncidentStart | html_entity %] | [% t.IncidentResolved | html_entity %] | [% t.SolutionTime %] | [% t.Mandant | html_entity %] | [% t.PrioQuelle | html_entity %] | [% t.PrioPrimondo | html_entity %] | [% t.Kategorie | html_entity %] | [% t.Fehlerbild | html_entity | html_para_break %] |
[% FOREACH standort IN t.Standorte - %]
[% standort | html_entity %] [% END %] |
[% FOREACH ma IN t.MA - %]
[% ma | html_entity %] [% END %] |
[% t.Impact | html_entity | html_para_break %] | [% t.Verursacher | html_entity %] | [% t.Massnahmen | html_entity | html_para_break %] | [% t.Ursache | html_entity | html_para_break %] | [% t.Status | html_entity %] | [% t.Termin | html_entity %] |
[% IF t.MainTickets.0 - %]
Übergeordnete Tickets:
[% FOREACH t2 IN t.MainTickets - %]
[% IF ExistingTickets.${t2.TicketNumber} - %]
[% t2.TicketNumber | html_entity %]
[% ELSE - %]
[% t2.TicketNumber | html_entity %]
[% END - %]
[% END - %]
[% IF t.SubTickets - %]
[% END - %] [% END %] [% IF t.SubTickets.0 %] Untergeordnete Tickets: [% FOREACH t2 IN t.SubTickets - %] [% IF ExistingTickets.${t2.TicketNumber} - %] [% t2.TicketNumber | html_entity %] [% ELSE - %] [% t2.TicketNumber | html_entity %] [% END - %] [% IF t2.Kategorie %] ([% t2.Kategorie | html_entity %]) [% END - %] [% END - %] [% END - %] |