Unknown Failure Type

What Caused the Problem?

The failure type cannot be determined.

Recovery Steps

1

Check the storage array for fault indicator lights or other signs of failures.

If...

Then...

There are no indications of failures

You can ignore this failure.

You suspect a failure

Click the Recheck button to rerun the Recovery Guru.

If this failure is still being reported, go to step 2.

2

From the Support tab, click the Gather Support Information link.

In the Specify file field, enter a name for the file to be saved or browse to a previously saved file if you want to overwrite an existing file.

Use the convention "filename.zip" for the name of the file. (The suffix .zip will be added to the file automatically if you do not specify one.) You may also specify another physical disk and directory if you want to save the file in a location other than the default.

3

Click the Start button.

4

Contact your technical support representative and indicate that an "Unknown Failure Type" problem is being reported. Send your representative the file you just saved.

Note: Additional information on this issue may be available. Please visit the Dell support website at support.dell.com and select your product model. Choose "troubleshooting" as your tool option, then search by this procedure title.