Tiered Performance Premium Feature - Out Of Compliance

What Caused the Problem?

The Tiered Performance Premium Feature is out of compliance.

This problem occurs because you connected physical disks to one or more RAID controller modules where 1) the RAID controller modules were NOT previously attached to any physical disks and 2) the physical disks were already previously configured while attached to other RAID controller modules where the Tiered Performance feature was supported and enabled. However, it is either not supported or not enabled on this storage array. See the Important Notes for more detail.

The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.

Important Notes

This problem happens because the RAID controller modules were not previously attached to physical disks, so the RAID controller modules 'adopt' the configuration database of the first physical disk they encounter. When physical disks are adopted by the RAID controller modules, the configuration database contained on the physical disks (which includes all of the information about the previous storage array, including the Enabled/Disabled information of features) is used by the RAID controller modules. Therefore, the information in the configuration database shows that the Tiered Performance feature is enabled, but the feature is either disabled on this storage array or not supported by the RAID controller modules. If the RAID controller modules had been previously attached to physical disks and then another set of physical disks are added, then the new physical disks would be 'imported' (overwriting the configuration database) rather than 'adopted' since the RAID controller module is using the configuration database of the existing physical disks.
You can fix this problem in two ways:
- You can disable the Tiered Performance feature
- You can enable the Tiered Performance feature key if it is supported by this storage array

The following events will occur while this feature is in an Out of Compliance state:

This storage array will remain in a Needs Attention state
A critical event will be logged once every 24 hours
Alert notifications will be sent, if configured
You will NOT be able to:
- Create new configuration objects (Automatically or Manually) - such as virtual disks, snapshots, mirror relationships, virtual disk copy pairs, and storage partitions
- Assign hot spares
- Change the segment size of a virtual disk
- Change the RAID level of a disk group
- Expand the capacity of a disk group or virtual disk

Recovery Steps

If...	Then...
You want to enable the Tiered Performance feature	Go to step 2.
You want to disable the Tiered Performance feature	Go to step 3.

From the Tools tab, click the View/enable premium features link.

If...	Then...
The Tiered Performance feature appears in this dialog (regardless of status)	A separate Feature Key File is needed to enable the Tiered Performance feature. If the Tiered Performance feature has already been enabled at any time for this storage array, you should already have a Feature Key File. Otherwise, you will need to perform the following: Retrieve the Feature Enable Identifier from the Premium Features dialog. Contact your technical support representative to request a Feature Key File. Once you have located your existing Feature Key File or obtained the appropriate Feature Key File from your technical support representative, click the Enable a feature link to enable it. When you are finished enabling the feature, go to step 4.
The Tiered Performance feature does NOT appear in this dialog	Your storage array cannot support the Tiered Performance feature. It is possible that you can upgrade to a Feature Pack that will allow support for the Tiered Performance feature. You can contact your technical support representative to see if your storage array can be upgraded to a different feature pack, or you can go to step 3 to disable the feature now.

Disable the Tiered Performance feature.

Open a Command Prompt, and type the following command:

SMcli -n <storageArray_name>;

where storageArray_name is the name of the storage array listed in the Details area.

Note: If you receive an error from this command, change your working directory to the directory that contains the SMcli executable.

Execute the following command to manually disable the Virtual Disk Copy feature:

disable storageArray feature=highTier;

c Go to step 4.

4 Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative.

Note: Additional information on this issue may be available. Please visit the Dell support website at support.dell.com and select your product model. Choose "troubleshooting" as your tool option, then search by this procedure title.