Virtual Disk Copy Feature - Out Of Compliance
What Caused the Problem?
The Virtual Disk Copy feature is out of compliance. This normally occurs if:
- You migrated physical disks with virtual disk copy data
into a storage array where the feature is not enabled.
- You disabled the Virtual Disk Copy feature on a storage
array where the feature is authorized and virtual disk
copies are present.
The Recovery Guru Details area provides specific information you will need
as you follow the Recovery Steps.
Important Note
Virtual Disk Copy information, such as the relationship between source and
target virtual disks, timestamp, and read-only protection, is not retained when
virtual disks are moved to a new storage array. Even though you moved these
virtual disks, only the feature information is retained.
Recovery Steps
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1
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If...
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Then...
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You recently migrated physical disks into this storage array
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The physical disks you migrated contain Virtual Disk Copy feature data;
however, the feature is not enabled.
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If...
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Then...
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You DO NOT want to enable the Virtual Disk Copy feature
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Go to step 2.
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You want to enable the Virtual Disk Copy feature
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Go to step 3.
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You disabled the Virtual Disk Copy feature but still have
existing virtual disk copies on this storage array
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You must either re-enable the Virtual Disk Copy feature or remove the
virtual disk copies from the storage array.
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If...
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Then...
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You want to re-enable the Virtual Disk Copy feature because the
feature was unintentionally disabled
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Go to step 3.
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You want to keep the Virtual Disk Copy feature disabled
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Remove all remaining virtual disk copies from this storage array by
clicking the Manage virtual disk copies link from the Modify
tab.
After removing the virtual disk copies, go to step 5.
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2
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Manually disable the Virtual Disk Copy feature.
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a
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Open a Command Prompt, and type the following command:
SMcli -n <storageArray_name>;
where storageArray_name is the name of the storage array listed
in the Details area.
Note: If you receive an error from
this command, change your working directory to the directory that contains
the SMcli executable.
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b
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Execute the following command to manually disable the Virtual Disk Copy
feature:
disable
storageArray feature=virtualDiskCopy;
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c
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Go to step 5.
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3
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A separate Feature Key File is needed to enable the Virtual Disk Copy
feature. From the Tools tab, click the View/enable
premium features link and look for the Virtual Disk Copy feature.
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If...
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Then...
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You know the location of the Feature Key File
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Go to step 4.
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You do NOT know how to find the location of the Feature
Key File
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Refer to the Premium Feature Activation card for instructions on
obtaining the premium features key file. If you do not have a Premium
Feature Activation card, contact your Dell sales representative.
After receiving a Feature Key File, go to step 4.
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4
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Once you have the Feature Key File, click the View/enable
premium features link on the Tools tab, and then
click the Enable a feature link. Complete the instructions
in the dialogs to enable the Virtual Disk Copy feature.
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5
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Click the Recheck button to rerun the
Recovery Guru. The failure should no longer appear in the Summary area. If
the failure appears again, contact your technical support representative.
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Note: Additional information on this issue may be available. Please visit the Dell support website at support.dell.com and select your product model. Choose "troubleshooting" as your tool option, then search by this procedure title.