There was either a read error from this copy pair's source virtual disk or a write error to this copy pair's target virtual disk that caused the copy operation to fail. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.
1 |
Check the Summary area of the Recovery Guru to see if there are any additional problems being reported with either the source or target virtual disk in this copy pair. If there are other problems reported, fix those problems first. Then,
click the Recheck button to rerun the Recovery Guru to ensure that all failures related to the source or target virtual disks have been fixed before going to step 2. |
2 |
If... |
Then... |
You no longer want to create this copy |
Launch the Copy Manager by highlighting either the source or target virtual disk in the Logical View of the Array Management Window and then selecting the Virtual Disk >> Copy >> Copy Manager option. Highlight the copy pair in the Copy Manager. Then, select Copy >> Remove Copy Entries.
Go to step 7.
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You do want to create this copy |
Go to step 3. |
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3 |
If... |
Then... |
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Your source virtual disk is not a snapshot virtual disk
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Go to step 4.
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Your source virtual disk is a snapshot virtual disk |
Check to see if the snapshot virtual disk is Disabled  .
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If...
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Then...
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The snapshot virtual disk is NOT Disabled
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Go to step 4.
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The snapshot virtual disk is Disabled
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See the Important Notes section above for information about copying a snapshot virtual disk that has been disabled.
Launch the Copy Manager by highlighting either the source or target virtual disk in the Logical View of the Array Management Window and then selecting the Virtual Disk >> Copy >> Copy Manager option. Highlight the failed copy pair in the Copy Manager. Then, select Copy >> Stop.
Highlight the Disabled snapshot virtual disk in the Logical View of the Array Management Window. Then, select Virtual Disk >> Snapshot >> Re-create.
Go to step 6.
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4
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Check to make sure your source and target virtual disks are currently owned by the same RAID controller module. Highlight the source virtual disk and then the target virtual disk in the Logical View of the Array Management Window. The RAID controller module that currently owns each virtual disk will be indicated with an association dot  in the Physical View. Record the RAID controller module that owns each virtual disk.
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If...
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Then...
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Your source and target virtual disks are owned by the same RAID controller module
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Go to step 5.
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Your source and target virtual disks are not owned by the same RAID controller module
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Highlight the target virtual disk in the Logical View and change its ownership to the same RAID controller module as the source virtual disk by selecting Virtual Disk >> Change >> Ownership/Preferred Path.
Go to step 6.
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5
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Check to see if either your source or target virtual disk is also a secondary virtual disk  in a mirrored pair. This will be indicated by a tooltip that reads "Secondary virtual disk."
Note: A copy operation is not allowed if the source or target virtual disk is also a secondary virtual disk. The only situation where a source or target virtual disk could become a secondary virtual disk is through a role reversal.
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If...
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Then...
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Your source or target virtual disk is not a secondary virtual disk in a mirrored pair
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Go to step 6.
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Your source or target virtual disk has become a secondary virtual disk in a mirrored pair through a role reversal
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If...
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Then...
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You are able to correct the condition that caused the role reversal
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Promote the secondary virtual disk to a primary role by highlighting the virtual disk in the Logical View and then Selecting Virtual Disk >> Remote Virtual Disk Mirroring >> Change >> Role to Primary
Go to step 6.
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You are not able to correct the condition that caused the role reversal
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Highlight the failed copy pair in the Copy Manager and remove it by selecting Copy >> Remove Copy Entries. If you still want to create a copy of the primary virtual disk in the mirrored pair, then go to the remote storage array that now contains the primary virtual disk. Highlight the primary virtual disk in the Logical View and create a copy by selecting Virtual Disk >> Copy >> Create and selecting an appropriate target virtual disk.
Note: you may have to create a new virtual disk on the remote storage array to use as the target virtual disk using the Virtual Disk >> Create option.
Go to step 7.
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6
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Launch the Copy Manager by highlighting either the source or target virtual disk in the Logical View of the Array Management Window and then selecting the Virtual Disk >> Copy >> Copy Manager option. Highlight the failed copy pair in the Copy Manager and select Copy >> Re-Copy.
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7 |
Click the Recheck button to rerun the Recovery Guru.
The failure should no longer appear in the Summary area. If the
failure appears again, contact your technical support
representative. |
, Offline Disk Group 
, Degraded Virtual Disk 
, Missing Virtual Disk 
, or Failed Snapshot Virtual Disk 
. Please make sure you perform any recovery procedures for these errors on the source and/or target virtual disk BEFORE performing this recovery procedure.