Which data am I collecting?

The Collect All Support Data option provides an automated way to collect data for remote troubleshooting and analysis of storage management software problems. All of the files gathered are compressed into a single archive in a zipped file format, which can then be forwarded to Customer and Technical Support for troubleshooting and further analysis.

The types of data being gathered by this operation include the items shown in the following table.

Type of Data

Filename and Description

storageArrayProfile.txt

A description of all components and properties of a .

Major Event Log majorEventLog.txt

A detailed list of events that occur on the storage array. The list is stored in reserved areas on the disks in the storage array and records configuration events and storage array component failures.

Read Link Status Data readLinkStatus.csv

A detailed list of errors that have been detected in the traffic flow between storage arrays on the  loop. A file of historical Read Link Status data might also be included the archive.

NVSRAM Data NVSRAMdata.txt

A  file that specifies the default settings for the RAID controller modules.

Recovery Guru Procedures recoveryGuruProcedures.html

A detailed list of all the Recovery Guru topics issued in response to problems detected on the storage array.

Performance Statistics performanceStatistics.csv

A detailed description of how your storage array is performing. Data collected includes the I/O activity of specific RAID controller modules or , the transfer rate of the RAID controller module, the current I/O per second, and the maximum I/O per second.

 and Registrations persistentReservations.txt

A detailed list of virtual disks on the storage array with persistent reservations and registrations.

Object Bundle objectBundle

A detailed description of the status of your storage array and its components, valid at the time the file was generated.

Physical Disk Diagnostics Data driveDiagnosticData.bin

A detailed list of log sense data from all the physical disks in your storage array.

Recovery Profile recoveryProfile.csv

A detailed description of the latest recovery profile record, and historical data.

Unreadable Sectors unreadableSectors.txt

A detailed list of all the unreadable sectors that have been logged to the storage arrays.

State Capture Data stateCaptureData.dmp

A detailed description of the current state of your storage array.

Storage Array Configuration storageArrayConfig.cfg

A detailed description of the logical configuration on your storage array.

Switch on a Chip Statistics

socStatistics.csv

A detailed list of all the statistics and errors gathered by Fibre Channel loop-switch devices.