Mirror Communication Error - Unable to Contact Virtual Disk

What Caused the Problem?

This storage array is able to communicate with the remote storage array but cannot communicate with the remote virtual disk on that storage array. Possible causes are:

• Remote virtual disk is offline
• Remote virtual disk is in a failed state
• Remote virtual disk has been deleted or the physical disks associated with the virtual disk have been removed from the remote storage array
• The mirror relationship on the remote side was removed, but a communication problem prevented its removal from this storage array

The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.

Recovery Steps

1	If... Then... You wish to retain the mirror relationship Go to step 2. You do not wish to retain the mirror relationship Delete the mirror relationship from both the local and remote storage arrays by highlighting each mirrored virtual disk in its respective Array Management Window and selecting the Virtual Disk >> Remote Virtual Disk Mirroring >> Remove Mirror Relationship menu option. Note: You will not need to remove the mirror relationship from the remote virtual disk if it has been deleted or the remote virtual disk's mirror relationship has been removed. Go to step 5.
2	Open the Array Management Window for the remote storage array by highlighting the remote storage array in the Enterprise Management Window and selecting Tools >> Manage Storage Array.
3	Open the remote storage array's Recovery Guru by clicking on the Recovery Guru button on the remote storage array's Array Management Window. If... Then... The remote storage array's Recovery Guru shows problems associated with the virtual disk listed in this Recovery Guru's Details area Fix all errors associated with the affected remote virtual disk by performing the steps listed in the Recovery Guru procedure(s). Go to step 5. The remote storage array doesn't show any problems associated with the virtual disk listed in this Recovery Guru's Details area -OR- The remote virtual disk has been deleted Go to step 4.
4	a Delete the mirror relationship from both the local and remote storage arrays by highlighting each mirrored virtual disk in its respective Array Management Window and selecting the Virtual Disk >> Remote Virtual Disk Mirroring >> Remove Mirror Relationship menu option. Note: You will not need to remove the mirror relationship from the remote virtual disk if it has been deleted or the remote virtual disk's mirror relationship has been removed. b If... Then... The remote virtual disk has been deleted Create a new remote virtual disk the same size as the local virtual disk. Go to step c. The remote virtual disk has not been deleted Go to step c. c Re-establish the mirror relationship by highlighting the virtual disk you wish to be the primary virtual disk and selecting Virtual Disk >> Remote Virtual Disk Mirroring >> Create.
5	Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative.