Failed Interconnect-Battery Module

What Caused the Problem?

The Interconnect-battery module for this storage array has failed and must be replaced. The Recovery Guru Details area provides specific information you will need as you follow the Recovery Steps.

 Caution: Possible loss of data accessibility. Do not remove a component when either (1) the Service action (removal) allowed (SAA) field in the Details area of this recovery procedure is NO (), or (2) the SAA LED on the affected component is OFF (note that some products do not have SAA LEDs). Removing a component while its SAA LED is OFF may result in temporary loss of access to your data. Refer to the following Important Notes and the Recovery Steps for more detail.

 Caution: Risk of Data Loss. If RAID Controller Module B is the only RAID controller module in this storage array, contact your technical support representative to assist you with correcting this problem (DO NOT continue with the Recovery Steps):

Important Notes

• This problem may be a result of a failure from another component in the storage array. If there are other problems reported in the Summary area, perform the Recovery Steps for all other problems before you continue with this procedure.
• It is highly recommended that you replace the Interconnect-battery module as soon as possible after it has been removed because the storage array will not have redundant RAID controller module operation while the Interconnect-battery module is removed.
• DO NOT click the Recheck button during this procedure until instructed to do so. If you click the Recheck button when not instructed, you may lose access to these Recovery Steps.
• Service Action Allowed Important Information:
  • The Service action (removal) allowed field in the Details area indicates whether or not you can safely remove the component. If the SAA field is NO (), then the affected component must remain in place until you service another component first.
  • The Service action LED on Component field in the Details area indicates whether or not a physical SAA LED is present on the hardware component. This field does NOT indicate whether the LED is ON or OFF (that indication is provided by the Service action (removal) allowed field).
  • If a component does not have an SAA LED, then it is OK to remove the component when its fault LED is lit and the Service action (removal) allowed field = YES () in the Details area.
  • The Service action (removal) allowed field shown in the Details area and the physical SAA LED on the hardware component (if supported) MUST match before you remove the affected component. In rare cases (such as multiple problems), the status of the LED and the SAA field may not match. If there is a mismatch, then you should NOT remove the component until these indications match. The Recovery Steps will help you to make this determination.

Recovery Steps

1	If... Then... If there are other problems reported in the Recovery Guru Summary area Perform the Recovery Steps for all other problems before you continue with this procedure. This is the only problem reported in the Recovery Guru Summary area Go to step 2.
2	You must prepare the storage array before you remove the Interconnect-battery module. Select RAID Controller Module B in the physical view, then select the Advanced >> Recovery >> Place RAID Controller Module >> Offline menu option.  Caution: Risk of Data Loss. DO NOT attempt to place RAID Controller Module A offline. Do not attempt to place RAID Controller Module B offline if RAID Controller Module B is the only RAID controller module in the storage array. If... Then... No errors were reported from setting RAID Controller Module B offline Go to step 3. An error occurred Based on the information given from the error dialog, fix the error, then restart these Recovery Steps. If the error continues, stop this procedure and contact your technical support representative.
3	Record the part number of the Interconnect-battery module. a Select Storage Array >> View >> Enclosure Components >> RAID Enclosure. b Select the Interconnect-Battery Module node in the left pane. c Blink and record the Part Number in the right pane.
4	You must ensure that it is OK to remove the Interconnect-battery module. a Select the Advanced >> Troubleshooting >> Prepare for Removal menu option. b Select the enclosure that contains the Interconnect-battery module from the drop-down menu. c Select Interconnect-battery module in the Component field. d Click the Prepare for Removal button. e If... Then... No errors were reported from preparing the module for removal Go to step 4. An error occurred Based on the information given from the error dialog, fix the error, then restart these Recovery Steps. If the error continues, stop this procedure and contact your technical support representative.
5	Click the Recheck button to refresh the Service Action Allowed fields in the Details area.
6	Refer to the Service Action Allowed status in the Details area. If... Then... Service Action Allowed = YES () Check the Service action LED on Component field in the Details area and then answer the following question: Does the field indicate that this component has a physical SAA LED? Yes - Check the physical component to ensure the LED is ON. If the LED is ON, then go to step 6. If the LED is OFF, then click the Recheck button to see if another problem appears in the Summary area. If there is another problem, fix it first and then return to this procedure. If there is no other problem, then stop this procedure and contact your technical support representative. No - Go to step 6. Service Action Allowed = NO () Answer the following question: Are there other problems being reported in the Summary area? Yes - Fix these problems first and then return to this procedure after clicking the Recheck button. No - stop this procedure and contact your technical support representative
7	Remove the Interconnect-battery module. If... Then... This storage array is configured to operate without batteries Make sure that the new module does not contain batteries, otherwise the storage array will have a Needs Attention status if it is inserted with batteries. Go to step 8. This storage array is configured to operate with batteries If... Then... The new module contains batteries Go to step 8. The new module does NOT contain batteries Remove the batteries from the failed module and insert them into the new module. Go to step 8.
8	Insert a new module that has the same part number as the previous module. Be sure that the module is securely seated. If you do not have an Interconnect-battery module with the appropriate replacement part number, contact your technical support representative.
9	You can now bring RAID Controller Module B online. Select RAID Controller Module B in the physical view, then select the Advanced >> Recovery >> Place RAID Controller Module >> Online menu option. If... Then... No errors were reported from setting RAID Controller Module B online Go to step 10. An error occurred Based on the information given from the error dialog, fix the error, then restart this step. If the error continues, stop this procedure and contact your technical support representative.
10	Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative.