RAID Controller Module Diagnostic Data Collected

What Caused the Problem?

A RAID controller module was not able to process host I/O requests for an extended period of time (perhaps several minutes). This caused diagnostic data to be collected for both RAID controller modules and this problem to be reported. The Recovery Guru Details area provides specific information you will need as you follow the Recovery Steps.

Important Notes

Diagnostic data can be used by your technical support representative to diagnose potential problems.
To correct this problem, you must do one of the following:
- Save the diagnostic data to a file.
- Reset the diagnostic data status.

Recovery Steps

Open either the Script Editor from the Enterprise Management Window (EMW), or the Command Line Interface (CLI).

Note: The commands in this procedure are formatted as they are used in the CLI. Refer to the EMW online help for assistance with formatting these commands for the Script Editor.

If...	Then...
You want to save the diagnostic data	Go to step 3.
You do NOT want to save the diagnostic data	Go to step 5.

Execute the following command:

save storageArray diagnosticData file="filename";

Where filename is the location and name of the file that will be saved. The file will be formatted as a .zip file.

If...

Then...

No error was returned

Go to step 6.

An error was returned

If...	Then...
The error message indicates that there was a problem saving the data	Wait 2 minutes and then restart step 3.
The error message indicates that there was a problem resetting the data	Wait 2 minutes and then go to step 5.

Execute the following command:

reset storageArray diagnosticData;

If...	Then...
No error was returned	Go to step 6.
An error was returned	Wait 2 minutes and then execute the command again. The RAID controller modules may need additional time to update status. Note that you may also get an error if the diagnostic data status has already been reset. Go to step 6.

6 Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative.