The Collect All Support Data option provides an automated way to collect data for remote troubleshooting and analysis of storage management software problems. All of the files gathered are compressed into a single archive in a zipped file format, which can then be forwarded to Customer and Technical Support for troubleshooting and further analysis.
The types of data being gathered by this operation include the items shown in the following table.
|
Type of Data |
Filename and Description |
|
storageArrayProfile.txt A description of all components and properties of a |
|
| Major Event Log | majorEventLog.txt
A detailed list of events that occur on the storage array. The list is stored in reserved areas on the disks in the storage array and records configuration events and storage array component failures. |
| Read Link Status Data | readLinkStatus.csv
A detailed list of errors that have been detected in the traffic flow between storage arrays on the |
| NVSRAM Data | NVSRAMdata.txt
A |
| Recovery Guru Procedures | recoveryGuruProcedures.html
A detailed list of all the Recovery Guru topics issued in response to problems detected on the storage array. |
| Performance Statistics | performanceStatistics.csv
A detailed description of how your storage array is performing. Data collected includes the I/O activity of specific RAID controller modules or |
| persistentReservations.txt
A detailed list of virtual disks on the storage array with persistent reservations and registrations. |
|
| Object Bundle | objectBundle
A detailed description of the status of your storage array and its components, valid at the time the file was generated. |
| Physical Disk Diagnostics Data | driveDiagnosticData.bin
A detailed list of log sense data from all the physical disks in your storage array. |
| Recovery Profile | recoveryProfile.csv
A detailed description of the latest recovery profile record, and historical data. |
| Unreadable Sectors | unreadableSectors.txt
A detailed list of all the unreadable sectors that have been logged to the storage arrays. |
| State Capture Data | stateCaptureData.dmp
A detailed description of the current state of your storage array. |
| Storage Array Configuration | storageArrayConfig.cfg
A detailed description of the logical configuration on your storage array. |
| Switch on a Chip Statistics |
socStatistics.csv A detailed list of all the statistics and errors gathered by Fibre Channel loop-switch devices. |